Caregivers

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Definitions and Scope

Target Population: [name of target group]

Informal caregivers (unpaid, voluntary)

Client Segments

[Eg. For at risk youth, some could have behavioural problems and be beyond parental control. Others could merely be disengaged and bored in school. Because it seems like different engagement strategies can be customized to these sub-types, it may make sense to segmentize.]

Size of the Problem

210,000 people aged 18 to 69 provide regular care to family and friends, and this number is expected to rise (ST 23 Sept 2013)

Desired impact for caregivers

Ability to discharge duties competently and responsibly, while maintaining their own health and well-being.

Needs of caregivers


Need for caregivers to be aware of professional services for their care recipients

Existing Resources

Information portals and helplines AIC's sliver pages

Gaps and Their Causes

Awareness of services is high (National Surveyof Senior Citizens) but lack clarity on how the services actually work. Caregivers typically have to piece together multiple support services that may not be designed to work together (see NCSS 2016 Who Cares?)

Possible Solutions

Install caregiver programmes in institutions (e.g. Hospitals) where care recipient may be taken, and for physicians to assess caregivers own health when they take care recipients for medical consultations


Need for public to be aware of and be emphatic of the heavy burden of caregiving

Existing Resources

Advocacy and public education of various VWOs

AWWA's Model Caregiver Awards

Gaps and Their Causes

Possible Solutions

A gamified system that rewards accumulatively instead of awards that reward once off?


Need for know-how and skills to provide competent and adequate care

Existing Resources

Training grants Caregivers Training Grants

Training programme TOUCH Caregiver's Alliance Ltd SCCL Caregivers Workshop

Sharing platforms for fellow caregivers -TOUCH Facebook group

Gaps and Their Causes

Affordable because caregivers pay virtually nothing for these programmes, but the content can be improved for context-specificity (each caregivers circumstance is different and dependent on condition of care recipient). Are we faced with provider-centric training programmes rather than those that meet skill needs of caregivers? Accessibility of such training workshops may be an issue as caregivers may not be able to afford time or energy to attend formal courses.

Possible Solutions

Tap into the collective intelligence of care providers


Need for support and shared responsibilities with secondary caregivers and larger community

Increasing reliance on foreign domestic workers to provide caregiving But 18% do not have any other person to assist them, 44% has one other person, and 27% have tow other persons (Ng Guat Tin 2006: 11)

Existing Resources

SCCL Workshop - 'Caregiving is a Shared Family Responsibility'

Gaps and Their Causes

Primary caregivers tend to should burdens on their own because of cultural norms such as expectation that caregiving is a responsibility they should shoulder on their own (See NCSS 2016: 43). Stress and anxiety is caused not just by executing these responsibilities, but also by the lack of clarity about such roles and responsibilities.

Possible Solutions

Help caregivers develop trust with ability to share and delegate responsibilities with secondary caregivers or others.

Normalize such conversations about caregiving roles and responsibilities (NCSS 2016: 47)

Tap into RCs, CCs


Need Yo utilize relevant professional services]

Existing Resources

Centre-based

Home-based

Gaps and Their Causes

Possible Solutions


Need for [ insert description ]

Existing Resources

Gaps and Their Causes

Possible Solutions


Need for [ insert description ]

Existing Resources

Gaps and Their Causes

Possible Solutions


Resource Directory

[insert organization name]

Insert web link

[insert organization name]

Insert web link