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Key Dates

About This

Powerpoint Slides

Purpose

To seek the partnership of community stakeholders to understand social needs in Singapore through an online wiki platform and offline networks centred on target populations.


Background

Understanding client needs and service gaps is crucial in planning public services and informing policies. Typically public agencies, non-profits, researchers and practitioners do this type of work, but in isolation and not necessarily coordinated with one another.

Agencies that specialise in a task or domain area tend to want to live up to expectations and be seen as competent and authoritative. They may not be receptive to challenges from external observers, and end up selectively revealing information in order to manage their reputation. It would be unhealthy if their focus ends up being to manage stakeholder perceptions.

A more openly collaborative approach can be beneficial. This involves Singaporeans playing a greater role in identifying social needs and gaps instead of leaving it to a centralised party. It can promote a culture of honesty, information-sharing and transparency about needs and gaps in our society.

This has become feasible given the easy access to online platforms and easy-to-understand needs assessment frameworks.

See Dr Justin Lee's article on "The promise of open collaboration in delivering social services".


Benefits of Open Collaboration

  1. Quality of knowledge: Reports are static once they are completed, and new policies and services emerge all the time. With good management and ongoing contributions from partner organisations, the wiki platform can serve as a constantly updated and relevant knowledge base.
  2. Growth of knowledge: Facilitating open collaboration through the wiki will help individual efforts contribute to a more exponential growth in knowledge, when more can contribute in a coherently accumulative fashion. Having access to this collective knowledge base also reduces the burden on individual agencies and VWOs to do needs assessments and asset mapping.
  3. Community ownership: Public agencies, VWOs and researchers sometimes compete with one another to for thought leadership and authority in a specific domain of knowledge. However, no single agency no matter how well-equipped has monopoly over useful knowledge. Open collaboration democratises this work and allows all to contribute, and facilitates greater sharing so that needs assessments do not become proprietary knowledge of agencies or researchers, but free content that is more widely shared with communities and practitioners.
  4. Culture: When an organisation produces a report, its credibility and reputation is at stake. This may lead to defensiveness about the knowledge produced, and deliberate glossing over of limitations and gaps. This can detract people who are well-meaning from the task at hand. Since no single organisation can claim credit for the knowledge produced via open collaboration, a more conducive ethos of working is possible where participants are transparent about their ignorance and willing to have others fill in those gaps for them.


The Wiki Platform

This initiative empowers Singaporeans to:

  1. Identify social needs and map out community resources;
  2. Determine service and policy gaps;
  3. Suggest possible ideas and solutions.[1]


The objective is to produce a constantly-updated knowledge base by coherently accumulating relevant statistics and trends, tracking community developments; and crowd-sourcing good ideas. Once a year, practitioners, community partners and researchers can collectively make sense of existing information to generate a yearly Needs & Gaps Report for informing policy, support advocacy and highlighting knowledge gaps to guide further research.

Anyone can contribute to these wiki pages, but each specific social cause (Disability, Migant Workers, Seniors) is anchored by a team from diverse partner organisations who will provide editorial work, solicit expert inputs and also convene sense-making meetings to refine and improve the knowledge base. If you would like to join a social cause team, please click on that page to find the respective contact details.


How to Contribute

Individuals from partner agencies can email Andrew Lim (andrew.lim@nus.edu.sg) for a user id and a password, and be able to edit wiki pages.

The wiki is designed specifically to help participants contribute the following information in a coherent manner:

  1. The profile and various needs of a particular client group;
  2. Existing communal resources available to address those needs;
  3. Assessments of service or policy gaps;
  4. Potential reasons or known causes of the gaps; and
  5. Ideas and possible solutions


While the system does allow us to track what user provided what information, we should not focus on who has contributed what, and only the quality of information provided (i.e., accurate, from a credible and verifiable source).

When an organisation chooses to share relevant administrative data from their services (e.g., profile of clients, waitlists, performance data), they should indicate the organisation and insert a contact person so that this can be verified. This information should not disclose personal data that identifies individuals.


Offline Roundtables

While the wiki helps to facilitate the coherent accumulation of knowledge, it will be complemented by offline Roundtables/meetings that comprise contributing organisations in the same sector. A recent example is a Roundtable to discuss Employment for Persons with Disabilities on 11 May 2018, organised by the Disability Community Network.

A Needs & Gaps report can also be consolidated annually from wiki inputs, to paint an overview of the landscape of their sector. This landscape view will be comprehensive because it can include the contribution and meaningful participation of all relevant partners in this space beyond government agencies and experts alone, who are not able to have a full and updated view of the diversity of developments in each sector. This will not only facilitate the strategic planning for each organisation, but also act as policy advocacy if it is shared with the relevant Ministry (e.g., A Needs & Gaps Report on Distressed Migrant Workers can be shared with MOM, MSF and TAFEP). It will also allow NGOs in that space to coordinate with one another what areas to investigate and research on.


What Resources and Commitment is Required?

Very little. For now, IPS is happy to meet individual VWOs and NGOs to help consolidate the information they have on hand. This might mean visiting the organisation and having a chat with one or two staff about information they have that is relevant and will be able to share. We will then populate relevant information onto the wiki. (Talk to us)

Subsequently, we will host a first meeting to gather all those who have contributed, and invite others whose interest has not been solicited. We will facilitate this discussion and identify knowledge gaps. Participants can indicate what the areas of priority are for them. (Show up)

Participating organisations are then free to fill in those knowledge gaps if they are able to engage researchers, interns or do it themselves. There is no obligation to investigate further if there is no capacity. IPS will also dig deeper to find relevant information and help. (Dig deeper if you can)

After this period, IPS can convene other meetings to take stock of new information, and help to write a Needs & Gaps Report based on the inputs of participating organisations. A draft will then be sent out to everyone for their inputs and refined based on their comments. (Show up again)

If required, we can broker connections to policymakers to ensure that certain areas of concern are highlighted. These can come in the form of closed door discussions or more public policy forums depending on the issue.


Existing Partners

The first call to action was done in July 2016 and there are existing organisations working on various social causes: Disability (Disabled People’s Association, NVPC, NYC) Ex-Offenders (SANA), Migrant Workers (HealthServe), Seniors (Tsao Foundation).

Other organisations are providing backbone support in terms of the IT infrastructure, knowledge architecture and community engagement (Lien Centre for Social Innovation, A*Star, Institute of Policy Studies, Asian Centre for Social Entrepreneurship, National Volunteer and Philanthropy Centre).

Students from some tertiary institutions are willing to help populate pages on certain causes as part of their coursework. We can host ‘wikithons’ where students get together to search for relevant material to be added to wiki pages.

We can also start to engage journalists who report on social issues to participate by adding information and links to articles they write. This benefits the community and draws attention to their reporting.

More backbone support, such as devising editorial policies and guidelines, training users and designing the 'look and feel' of the wiki pages, is necessary. We also need people who can communicate the purpose and value of this work, so that more can come on board. For more details on who we are and our plans, see our Action plan. If you would like to join us to provide backbone support to this initiative, look at our action plan to select the team(s) you are interested in, and get in touch with the contact person.

We are also looking for volunteers to complete very specific tasks and projects. Click here to see a list of volunteer tasks.

Guide for Contributors

Basic instructions

You can contribute by inserting relevant facts and referencing their source.

We welcome your professional judgment or expert analyses especially if you are able to provide evidence or justification.

Note that this is not a platform for service complaints, but your own personal experiences and anecdotes are welcome as long as you put them within squiggly brackets {...}

We also use square brackets [...] to flag knowledge or information gaps.

Starting a new page

If there is a social cause or client group that is not here yet, you may start a new page. If you want to start a page for a client segment, eg 'Adults with Autism', you can link your page within the main 'Disability' Page.

You may please click on this link to cut and paste the template to help you get started.

Detailed guides

For detailed guidelines, please see Needs Assessment Guide. This is still a work in progress and will be refined over time.

Consult the User's Guide for information on using the wiki software.

Editorial Guidelines

Ensuring Verifiability

  • Data found on the site is not meant to be an authoritative source, but a collective source of knowledge. Nonetheless, the information needs to be verified, and as much as possible, current.
  • Each webpage will have a “Last modified date”, which users should use as a reflection of how “live” the information is.

Broad Guidelines

  • Information put into the Social Collaborative Wiki site should be specific and purpose-driven. The template drawn up aims to provide an element of objectivity for users.
  • All edits are reflected in the “Related changes” option on the top left of each page. Users can contest each edit, if they so choose to do so, with the “Talk” link at each edit. (need to re-verify with Joe)

Content

  • Editors and users should focus on the quality of information provided, that they are accurate and from a credible and verifiable source:
    • Citing the piece of work itself (article, book, newspaper e.g., The Straits Times, Today, Channel NewsAsia)
    • The creator of the work (The writer, Journalist)
    • The publisher of the work (E.g. NUS press, Ministry of Social and Family Development, etc.)
  • Anecdotes, or links to anecdotes, can remain on the page, but needs to be flagged. E.g. A complaint on waiting times for specific services will be flagged by editors (or the larger community) as an {anecdote}
    • Anecdotes, however, will not be part of the final report that would be produced.

Developing new flagging titles/tags

  • It is plausible that with a larger user base, new flagging titles need to emerge. These can include:
    • References to incidents that occurred on social media (Twitter, Facebook)
    • Other media sources (Mothership, The Online Citizen)
  • Tags can be decided at a later point of time by the backbone Knowledge Team, together with the ICT team.
  • Information without citations will also be flagged. If nobody were to produce a citation in a certain amount of time (to be decided), it will be removed by editors. If any member of the community wants to contest that decision, it can be done on the “View History” Tag, and under the “Talk” link at the specific edit. (to verify with Joe on where the Talk function is)

Language

  • Language should be as neutral as possible; editors need to flag anecdotes and edit it to reflect a neutral and objective language.
  • No vulgarities

“Edit Warring” --> check with Joe on Talk section

  • Occurs when editors who disagree about the content of a page and repeatedly override one another’s contribution.
  • 3 Revert Rule (3RR) is an editorial policy that Wikipedia uses:
    • An editor must not perform more than three reverts on a single page – whether involving the same or different material – within a 24-hour period. Exemptions should include “self-reverting”, reverting obvious vandalism, etc. See here for more.
    • Editors should amicably resolve their disagreements in the Talk section. Sanctions, like a ban, could be placed on people who violate the 3RR.
    • A third-party opinion could be sought in the event of an ‘edit war’. This should ideally come from someone outside of the community who has a neutral point of view.

Formatting Guide

The Wikipedia formatting guide is available for contributors to do source editing, though most inputs can be done with Wikipedia's new (default) visual editor mode.

Tutorial (click edit to see how to create)

Add table

Heading Heading
Bread Pie
Butter Ice cream

upload picture
Socialcollaboration.png

Insert picture with hyperlink

Caregiver.jpg

Add Accordion

click "Edit" to see how to create the accordion as shown below!


Add your content here!!

Edit Navigation Menu

go to: MediaWiki:Tweeki-navbar-left

Name without the "*" refers to the navigation header. Subsequent name with the "*" will be under that header. e.g "Configuration, *Options, *Message" will create a dropdown menu with "Configuration" as the header and the others as the dropdown content.

The name which you user refers to the url/link of the site. e.g "*Children" will direct the user to go to "/Children" page. (*CASE SENSITIVE)

Access the page to know more.

Reference

[1]

[2]

References

  1. Example
  2. Example2